Shipping Policy

Delivery is ALWAYS FREE !

Free shipping on all orders, no minimum purchase. We deliver all of our products FREE of charge directly from our warehouse.

Processing Time

We strive to process your orders as soon as you place them. In most cases, your order will be sent to you by our delivery partner within 3-8 business days with our superfast delivery service. Our business days are Monday-Friday from 10:00 am to 5:00 pm.

Shipping Time

For most serviceable postcodes codes around Australia, we try to deliver within 3-7 days, but due to unforeseen circumstances like weather, strikes, remote locations, stocking issues, or any other reason – it may take longer. you will, however, be able to track your package using a unique tracking link that we will email/SMS you after your order is sent to our delivery partner.


  • VIC, NSW, SA 1-3 Business Days*
  • QLD, WA, TAS 3-7 Business Days* excluding holidays
  • NT 5-8 Business Days excluding holidays
  • NON-METROS/Regional areas 4-8 Business Days excluding holidays

*Please note : These are just tentative days, but shipping time totally varies upon courier company to courier company. Factors like operational issues, strikes, holidays can impact shipping time. We will request to please plan orders well in advance and discuss with us if you have any special requests before placing orders.

Shipping Disclaimer

We cannot make changes to your shipping address once a package has been shipped, and HueLux Australia is not liable for packages lost due to incomplete or inaccurate addresses. If the product has been shipped, it can’t be cancelled and requests will be entertained to change the address or change the colors or models. Please order very carefully and give full address and contact details like email and phone numbers should be properly checked by customers.


To ensure quick & reliable dispatch and delivery - we have partnered with leading logistics companies in Australia such as DHL, FEDex, TNT, Couriers Please, Fastway, Aramex and others.

Customer support

If you're concerned about your order or if your delivery is later than usual, please reach out to our friendly support team here and we will get back to you asap with updates on your delivery.