Most orders are dispatched within 1–2 business days. Delivery usually takes between 3–7 business days, depending on your location within Australia.

Yes, we offer express shipping options at checkout. Express delivery typically arrives within 1–3 business days after dispatch.

Once your order is shipped, you will receive a tracking link via email. You can also use our “Track Your Order” page for real-time updates.

Currently, Huelux only ships within Australia. We're working towards expanding our service internationally—stay tuned!

If your order hasn't arrived within the estimated timeframe, please contact our support team with your order number and we’ll assist you immediately.

We offer a 30-day return window from the date of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.

To initiate a return, please email our support team with your order number and reason for return. We'll guide you through the next steps.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect due to our error.

Yes, all Huelux products are covered by a 12-month manufacturer’s warranty against defects in materials or workmanship.

If you receive a damaged or faulty item, please contact us with photos of the issue. We’ll offer a replacement or full refund promptly.

We accept all major credit and debit cards (Visa, Mastercard, AMEX) & PayPal

Yes, shopping on huelux.com is 100% secure. We use SSL encryption and PCI-compliant payment gateways to ensure your personal data is protected.

Your payment is processed instantly at checkout. If using PayPal, you may also receive confirmation directly from them.

Payment may be declined due to insufficient funds, incorrect billing details, or bank restrictions. Please double-check your details or try a different method.

Yes, you can use paypal pay in 4 facility if you're approved by paypal.

Have a question? We're here to help!

📞 Call us: 0435 324 382

📍 Warehouse: 17/1 Network Drive, Truganina VIC 3029

📧 Email: support@huelux.com.au

Our support team is available Monday–Friday, 9 AM to 5 PM (AEST).

Currently, we offer email & call support. Live chat is coming soon!

We aim to respond within 12–24 hours on business days.