FAQs

Q: Can I return an item if I’m not satisfied with it?
A: Absolutely! We accept returns on both defective and non-defective items within 30 days of delivery. Items must be in new or slightly used condition.

Q: How do I return my item?
A: You have two return options:

• By Mail: Ship your item using a carrier of your choice.
  
  

• In Store: (If applicable) Visit any of our physical store locations.
  
  

Q: Do I need to pay for return shipping?
A: Yes, customers are responsible for the return shipping cost and providing their own return label.

Q: Are there any restocking fees?
A: Nope! We do not charge restocking fees.

Q: Can I exchange an item?
A: Yes! Exchanges are accepted within 30 days for items in new or slightly used condition. Contact our support team at 📧 support@huelux.com.au to begin the process.

Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we’ll process your refund within 10 business days to your original payment method.

Q: How will I know if my return was approved?
A: We’ll notify you via email after we receive and inspect your return.

Q: What payment methods do you accept?
A: We accept:

• Visa, Mastercard, American Express
  
  

• PayPal
  
  

• Apple Pay
  
  

• Google Pay
  
  

• Shop Pay
  
  

Q: When is my card charged?
A: Your payment is processed at the time your order is confirmed.

Q: What currency will I be charged in?
A: All transactions are processed in Australian Dollars (AUD).

Q: What should I do if my payment fails?
A: Double-check your payment details and try again. If the issue persists, try a different method or contact us at 📧 support@huelux.com.au.

Q: Can HueLux cancel my order?
A: We reserve the right to cancel orders suspected of fraud or unauthorized activity. If that happens, you’ll be notified and fully refunded.

Q: How long does it take to process my order?
A: Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed after 12:00 AM (midnight) will be processed the next business day.

Q: When will I receive my order?
A: After processing, delivery usually takes 5–8 business days via standard shipping.

Q: How much does shipping cost?
A: Shipping is completely free on all orders—no minimum spend required!

Q: Do you ship internationally?
A: Not at the moment. We only ship within Australia.

Q: What happens if my order is delayed?
A: Delivery delays may occur due to weather, public holidays, or carrier issues. We appreciate your patience and understanding.

Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a confirmation email with tracking details. If not, contact us at 📧 support@huelux.com.au.

Q: What should I do if I have questions about my shipment?
A: Our support team is here to help. Reach out anytime at 📧 support@huelux.com.au.